You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Contact Center Representative who will be responsible for managing both inbound and outbound customer queries related to their accounts. This role involves ensuring timely, efficient, and professional communication while accurately documenting calls and providing resolutions to customer inquiries.
Key Responsibilities
- Answer inbound or make outbound calls to customers regarding account queries efficiently and professionally.
- Accurately document all calls using appropriate computer systems.
- Follow up on unresolved queries and complete call-back requests promptly.
- Provide advice, information, and solutions to customers while maintaining a strong knowledge base of the procedures assigned to the campaign.
- Work towards achievable targets within a team-oriented environment.
- Adhere to quality scripts and maintain high-quality scores.
- Represent the organization positively and professionally at all times.
- Display a positive attitude and a high level of commitment.
- Attend monthly meetings to discuss performance and participate in departmental meetings as required.
- Comply with all security requirements under HIPAA/PHI as outlined in company policies.
- Perform other duties as assigned by the leader.
Skills
- Experience in a contact center environment with knowledge of performance expectations.
- Knowledge of medical scheduling and patient registration.
- Understanding of patient privacy requirements for protected health information (PHI).
- Basic knowledge of best practice standards for customer service and management of customer expectations.
- Ability to use a personal computer and electronic medical record software proficiently.
- Good verbal and written communication skills, with competency in recording accurate information.
- Bilingual in English and Spanish preferred, with proficiency assessments as necessary.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
