You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

About the Role
We are seeking a Certified Medical Assistant (CMA) to join our growing virtual care team supporting patients living with neurodegenerative diseases. In this role, you’ll help ensure a seamless, compassionate patient experience by coordinating medical records, supporting specialist referrals, managing prior authorizations, and assisting neurologists during virtual visits.

You will serve as a vital bridge between patients, providers, and the broader care team—helping prepare clinical documentation, facilitate communication, and keep administrative and clinical workflows running smoothly. This is a fully remote opportunity within a mission-driven, fast-paced, technology-forward healthcare organization.

Key Responsibilities

• Coordinate medical record retrieval and prepare documentation for provider review

• Manage specialist referrals and prior authorizations with insurance payors

• Virtually greet and room patients prior to telehealth appointments

• Review and update patient information within the EHR, ensuring accuracy and HIPAA compliance

• Serve as a liaison between patients, caregivers, and care teams

• Assist neurologists and advanced practice providers during virtual encounters

• Communicate with insurance companies, clinical partners, and internal departments to resolve issues

• Support care coordination by identifying barriers and escalating complex issues when needed

• Maintain high standards of professionalism, confidentiality, and quality

• Participate in team meetings, trainings, and process improvement initiatives

Requirements

• Active CMA or RMA certification

• 2+ years of experience as a Medical Assistant in a clinical or telehealth setting

• Strong understanding of HIPAA and patient privacy regulations

• Excellent communication and interpersonal skills with a patient-centered mindset

• Proficiency with EHR systems and virtual communication tools

• Highly organized, detail-oriented, and able to manage multiple priorities

• Comfortable working independently and collaboratively in a fast-paced environment

Preferred Qualifications

• Experience handling and organizing medical records

• Experience coordinating referrals and authorizations

• Prior experience in a startup or rapidly growing healthcare organization

• Bilingual in English/Spanish (preferred)

• Familiarity with neurology or chronic disease management

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.