You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

LOCATION: Manassas, Virginia (ON-SITE)

SHIFT: 2PM - 10:30 PM

Job Summary

Our client is seeking a Patient Access Manager who will work in a fast-paced environment. The candidate is expected to adhere to Standard Operating Procedures and manage patient volume effectively. Key responsibilities will include managing appointment scheduling, patient check-in, and ensuring privacy and efficient patient service through phone and in-person interactions. This position involves the management of patient records, scheduling preferences, and interaction with patients and their families.

Key Responsibilities

• Manage patient volume in the Emergency Department ranging from 145-170 per day.
• Evaluate processes for improvements and actively participate in implementing solutions.
• Maintain privacy in all interactions and independently handle patient calls, scheduling, and registration.
• Facilitate scheduling preferences with patients and families before finalizing appointments.
• Answer and screen calls, confirm appointments, and maintain appointment schedules.
• Perform patient communication with professionalism and ensure document accuracy.
• Ensure efficient scheduling and registration in line with expected metrics.
• Maintain communication with management and care teams to resolve scheduling conflicts.
• Use electronic medical records effectively according to departmental guidelines.
• Prepare patient cancellation letters and reschedule appointments as needed.
• Verify patient demographics, insurance, and maintain effective scheduling skills.
• Complete all registration elements and update patient tracking systems promptly.
• Check patients in and out, manage follow-up appointments, and provide after-visit summaries.
• Exhibit exceptional customer service and prioritize customer needs while expanding patient relationships.

Qualifications

• High school diploma required before application submission.

Skills

• Proficiency in handling electronic medical records and related functionalities.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.