You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client seeks a Member Coordinator (MC) who ensures each member receives compassionate, timely, and coordinated support across various care programs including Enhanced Care Management (ECM) and Community Supports (CS). This high-touch healthcare admin position requires empathy, documentation accuracy, and quick responsiveness in a fast-paced, live handoff environment.

Responsibilities / Job Duties

• Conduct trauma-informed, full-length assessments to understand member needs, eligibility, and care pathways.
• Document and input all assessment data into EMR/CRM.
• Coordinate with Lead Care Managers (LCMs) to initiate services.
• Verify Medi-Cal/insurance eligibility and demographic data across systems.
• Ensure EMR and tracking systems are updated daily.
• Manage cross-referencing between portals and maintain HIPAA compliance.
• Manage live call follow-ups or callbacks as needed.
• Link members to appropriate services or community-based resources.
• Manage non-responsive members and attempt to re-engage via multi-channel outreach.
• Conduct self-audits and peer reviews for documentation quality.
• Identify workflow issues and recommend process improvements.
• Support with authorizations, faxes, record updates, and tracking member communications.

Skills

• Proficiency with Monday.com, EMR/CRM systems, Microsoft 365, and Google Workspace.
• Strong phone, text, and email outreach skills.
• Experience with HIPAA-compliant documentation tools.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.