You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking an Engagement Specialist to join their Engagement team. As the first point of contact, you will work with in-market and centralized teams to engage both prospective and current members, providing a welcoming and supportive experience. The primary responsibilities include scheduling appointments and maintaining accurate records.
Key Responsibilities
- Conduct outbound and answer inbound calls to build awareness of services.
- Schedule appointments using the internal scheduling platform with accuracy and efficiency.
- Ensure complete and accurate documentation for a successful member experience.
- Transfer clinical inquiries to the Clinical team when necessary, with the help of leaders.
- Build deep trust and rapport with members and stakeholders.
Qualifications
- Minimum of 1+ years of experience in a healthcare call center or member/patient engagement environment.
- At least 1-2+ years of contact-center technology experience, specifically with Genesys.
- At least 1-2+ years of sales experience.
- Proven track record of meeting or exceeding performance targets in engagement or sales roles.
- Exceptional attention to detail and the ability to respond appropriately to member needs.
- Excellent communication skills to interact effectively with stakeholders.
- Empathetic and member-first attitude in all interactions.
- Highly detail-oriented with a commitment to the client's mission, vision, and values.
Experience
- Minimum of 1+ years of experience in a healthcare call center or member/patient engagement environment.
- Specific experience with Genesys and in contact center technologies.
Skills
- Proficiency with Genesys.
- Multitasking in a high-paced environment.
- Proficiency in Google Suite and Slack.
- Effective communication and empathy skills.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Medix is an Equal Opportunity Employer. Compliance with these requirements is essential.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients
