You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Customer Service Coordinator responsible for supporting the patient intake process for billing and payment inquiries via phone and direct patient engagement. The role also assists with administrative processes within the Business Office, providing interdepartmental support as needed.
Responsibilities / Job Duties
- Respond to subpoenas and other requests for patient billings.
- Provide documentation support to department/medical center staff as requested.
- Manage paper correspondence from insurance companies and patients, ensuring proper allocation to patient accounts or departments.
- Receive and direct incoming calls professionally and courteously.
- Communicate with tact, diplomacy, and sensitivity in customer interactions.
- Greet patients professionally, ascertain reasons for visits or calls, and initiate resolutions.
- Support the patient financial assistance process, including application management and patient education on financial assistance programs.
- Manage requests for itemized bills, ensuring proper authorization and timely document delivery.
- Respond to requests for information such as POS printouts and copies of insurance cards.
- Assist billers with clerical support.
- Engage in patient collection processes, handling payments, and updating accounts as needed.
- Update electronic patient accounts for performed activities.
- Demonstrate complete understanding and proper usage of department equipment.
Schedule / Shift
Monday to Friday, 8:00 AM to 4:30 PM
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Compliance with full hospital protocols is mandatory.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
