Job Summary
The Patient Account Representative is responsible for providing high-quality customer service and collections support for Early-Out clients, patients, and guarantors. The primary goal of this position is to review, follow up on, and resolve patient account balances while ensuring compliance with all client policies, procedures, and applicable laws. This role requires accuracy, professionalism, and effective communication with patients, clients, third-party agencies, and internal teams.
Responsibilities / Job Duties
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Review and evaluate assigned patient account files to determine appropriate collection actions.
-
Manage daily workflows to maximize recoveries and ensure client and patient satisfaction.
-
Communicate with patients/guarantors, insurance companies, and third parties to negotiate and monitor payment arrangements.
-
Process and post patient payments using client systems.
-
Research and verify debtor insurance eligibility; perform skip tracing as necessary.
-
Obtain documentation from clients for accounts under insurance filing or litigation, including invoices, statements, contracts, promissory notes, and related correspondence.
-
Maintain compliance with FDCPA, FCRA, and HIPAA regulations.
-
Perform additional duties as required or directed.
Education
High school diploma or equivalent required.
Post-secondary education in business, healthcare administration, or related field preferred.
Qualifications
-
Knowledge of FDCPA, FCRA, and HIPAA laws and procedures.
-
Strong communication, negotiation, and problem-solving skills.
-
High attention to detail, accuracy, and organization.
-
Ability to interpret complex healthcare account information.
-
Proficiency in standard office software and billing systems.
-
Ability to work independently and collaboratively in a professional environment.
Experience
-
Previous experience in medical billing, patient accounts, or healthcare collections preferred.
-
Experience in a customer service or revenue cycle management role is a plus.
Skills
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Technical Skills: Proficiency in Microsoft Office Suite and client billing systems; ability to navigate multiple databases and record-keeping software.
-
Soft Skills: Strong communication, empathy, professionalism, multitasking, and time management abilities.
Additional Requirements
Schedule / Shift
Full-time schedule.
Hybrid work option available after contract period.
Benefits
-
Paid Sick Leave: Medix provides paid sick leave according to state and local sick leave ordinances.
-
Health / Dental / Vision: Medix offers 6 health plan options (3 Major Medical Plans, 2 Fixed Indemnity Plans, and 1 Minimum Essential Coverage Plan). Eligibility is based on an average of 30 hours per week during the first 4 weeks of the work assignment, with coverage beginning no earlier than 60 days into the assignment.
-
401(k): Eligible on the first open enrollment date following 6 consecutive months on assignment (1/1, 4/1, 7/1, or 10/1).
-
Short-Term Disability Insurance
-
Term Life Insurance Plan
Equal Employment and Background Screening Notice
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as minors, the elderly, and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Job Summary
The Patient Account Representative is responsible for providing high-quality customer service and collections support for Early-Out clients, patients, and guarantors. The primary goal of this position is to review, follow up on, and resolve patient account balances while ensuring compliance with all client policies, procedures, and applicable laws. This role requires accuracy, professionalism, and effective communication with patients, clients, third-party agencies, and internal teams.
Responsibilities / Job Duties
-
Review and evaluate assigned patient account files to determine appropriate collection actions.
-
Manage daily workflows to maximize recoveries and ensure client and patient satisfaction.
-
Communicate with patients/guarantors, insurance companies, and third parties to negotiate and monitor payment arrangements.
-
Process and post patient payments using client systems.
-
Research and verify debtor insurance eligibility; perform skip tracing as necessary.
-
Obtain documentation from clients for accounts under insurance filing or litigation, including invoices, statements, contracts, promissory notes, and related correspondence.
-
Maintain compliance with FDCPA, FCRA, and HIPAA regulations.
-
Perform additional duties as required or directed.
Education
High school diploma or equivalent required.
Post-secondary education in business, healthcare administration, or related field preferred.
Qualifications
-
Knowledge of FDCPA, FCRA, and HIPAA laws and procedures.
-
Strong communication, negotiation, and problem-solving skills.
-
High attention to detail, accuracy, and organization.
-
Ability to interpret complex healthcare account information.
-
Proficiency in standard office software and billing systems.
-
Ability to work independently and collaboratively in a professional environment.
Experience
-
Previous experience in medical billing, patient accounts, or healthcare collections preferred.
-
Experience in a customer service or revenue cycle management role is a plus.
Skills
-
Technical Skills: Proficiency in Microsoft Office Suite and client billing systems; ability to navigate multiple databases and record-keeping software.
-
Soft Skills: Strong communication, empathy, professionalism, multitasking, and time management abilities.
Additional Requirements
Schedule / Shift
Full-time schedule.
Hybrid work option available after contract period.
Benefits
-
Paid Sick Leave: Medix provides paid sick leave according to state and local sick leave ordinances.
-
Health / Dental / Vision: Medix offers 6 health plan options (3 Major Medical Plans, 2 Fixed Indemnity Plans, and 1 Minimum Essential Coverage Plan). Eligibility is based on an average of 30 hours per week during the first 4 weeks of the work assignment, with coverage beginning no earlier than 60 days into the assignment.
-
401(k): Eligible on the first open enrollment date following 6 consecutive months on assignment (1/1, 4/1, 7/1, or 10/1).
-
Short-Term Disability Insurance
-
Term Life Insurance Plan
Equal Employment and Background Screening Notice
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as minors, the elderly, and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
