The Front Office Business Partner will report to the Director of Front Office Operations and works in combination with Regional and Clinical Directors to ensure a high level of patient satisfaction, company goals and best practices are achieved. In this role, you will be driving both internal and external customer satisfaction with a focus on growth and development. The ideal candidate will possess the business acumen to direct front office operations for multiple locations throughout the assigned region.The Front Office Business Partner will report to the Director of Front Office Operations and works in combination with Regional and Clinical Directors to ensure a high level of patient satisfaction, company goals and best practices are achieved. In this role, you will be driving both internal and external customer satisfaction with a focus on growth and development. The ideal candidate will possess the business acumen to direct front office operations for multiple locations throughout the assigned region.

RESPONSIBILITIES:
• Monitor, manage, and own assigned clinics’ front office performance via KPIs, reporting and auditing
• Work with Director of Front Office Operations and other cross-functional departments to analyze, assess, and impact assigned clinics’ front office metrics including but not limited to upfront collections, front desk denials, write-offs, registration errors, etc.
• Coach, develop, and lead Front Office Support Specialist(s) to perform at their highest level
• Partner with Regional Directors to formulate a plan of action for front office revenue cycle improvement as necessary and ensure execution of these plans
• Lead and/or facilitate weekly remote front office teammate meetings and quarterly in person front office meetings to promote culture, engagement, and high performance
• Create and implement scalable front office optimization strategies to improve efficiency and streamline workflows
• Ensure compliance with all front office operational procedures and best practices
• Work with Director of Front Office Operations and Front Office Support Specialist to implement protocols and policies and procedures to increase the performance of the front desk

• Participate as a member of the Front Office Business Partner team to ensure that front office staff adhere to the company’s policies and work with Director of Front Office Operations to formulate a plan to improve the company’s standards and policies as necessary.
• Collaborate with Clinical Directors to provide remote front office coverage
• Work in conjunction with the Integration teams for successful implementation of new acquisitions; includes but not limited to preparation and input on front office workflows, demographics and insurance verification/authorization support, and/or remote
participation in training and education of policies and procedures.
• Partner with Team Lead(s) to ensure verification and authorization standards and workflows are being adhered to by front desk teammatesRESPONSIBILITIES:
• Monitor, manage, and own assigned clinics’ front office performance via KPIs, reporting and auditing
• Work with Director of Front Office Operations and other cross-functional departments to analyze, assess, and impact assigned clinics’ front office metrics including but not limited to upfront collections, front desk denials, write-offs, registration errors, etc.
• Coach, develop, and lead Front Office Support Specialist(s) to perform at their highest level
• Partner with Regional Directors to formulate a plan of action for front office revenue cycle improvement as necessary and ensure execution of these plans
• Lead and/or facilitate weekly remote front office teammate meetings and quarterly in person front office meetings to promote culture, engagement, and high performance
• Create and implement scalable front office optimization strategies to improve efficiency and streamline workflows
• Ensure compliance with all front office operational procedures and best practices
• Work with Director of Front Office Operations and Front Office Support Specialist to implement protocols and policies and procedures to increase the performance of the front desk
• Participate as a member of the Front Office Business Partner team to ensure that front office staff adhere to the company’s policies and work with Director of Front Office Operations to formulate a plan to improve the company’s standards and policies as necessary.
• Collaborate with Clinical Directors to provide remote front office coverage
• Work in conjunction with the Integration teams for successful implementation of new acquisitions; includes but not limited to preparation and input on front office workflows, demographics and insurance verification/authorization support, and/or remote
participation in training and education of policies and procedures.
• Partner with Team Lead(s) to ensure verification and authorization standards and workflows are being adhered to by front desk teammates

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.