You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an experienced Desktop Technician to join their team. The primary responsibility of this role is to provide critical IT support during the ongoing acquisition and transition process, ensuring smooth operations as the organization integrates and updates their systems.

Key Responsibilities

• Provide first and second-level technical support for end-users, troubleshooting workstations, printers, and login/access issues.
• Perform hands-on tasks including unboxing, setting up, and deploying new PCs, as well as swapping out malfunctioning equipment.
• Work with the ServiceNow ticketing system to manage, update, and resolve service requests and incidents.
• Conduct initial troubleshooting for general networking issues and escalate to remote teams as needed.
• Support the transition to Epic by providing on-site readiness and support.

Qualifications

• 3-5 years of hands-on experience in IT support, deskside services, or helpdesk roles.
• Strong knowledge of Windows operating systems and the Microsoft Office Suite/Email.
• Experience working with a ticketing system is essential.
• Networking knowledge to diagnose and escalate issues.

Skills

• Proficiency in Microsoft's Windows 10/11 operating systems.
• Strong troubleshooting skills for a variety of hardware and software issues.
• Excellent communication and teamwork skills, with a flexible and proactive approach to problem-solving.

Additional Requirements

Must be able to work on-site full-time.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

In accordance with applicable laws, Medix provides the following to all its employees:

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.