You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a compassionate and detail-oriented Healthcare Customer Service Representative to join the team. In this role, you will be the first point of contact for patients and healthcare providers, assisting with inquiries related to insurance, billing, appointments, medical records, and other healthcare services. The ideal candidate has strong communication skills, empathy, and the ability to navigate complex systems while maintaining a positive and professional demeanor.

Key Responsibilities

• Answer inbound calls, emails, or chats from patients, providers, and insurance representatives in a timely and courteous manner.
• Assist patients with scheduling appointments, verifying insurance coverage, and understanding billing statements.
• Process and follow up on prior authorizations, referrals, and claim inquiries.
• Resolve issues related to medical records, prescription refills, or test results by coordinating with appropriate departments.
• Document all interactions in the appropriate systems with accuracy and attention to detail.
• Comply with HIPAA and other healthcare regulations to ensure patient confidentiality.
• Escalate unresolved issues to supervisors or appropriate departments when necessary.
• Provide exceptional service and maintain a positive attitude even in high-stress situations.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.