You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

We are seeking a Health Care Assistant who is committed to providing world-class service to our client's members. In this role, you will support the clinical team to help members manage their complex or chronic health conditions. Your responsibilities will include coordinating patient-care services, providing support, and identifying additional services required by the clinical team. The ideal candidate should possess a compassionate nature, relevant healthcare knowledge, and exceptional customer service skills.

Key Responsibilities

• Focus on member engagement and complete scheduled shifts for member calls, chats, and internal referrals.
• Conduct targeted outreach to engage at-risk members using autodialer tooling.
• Manage and triage related care plan task queues.
• Coordinate care for members and their families/caregivers as identified by the clinical team.
• Recommend available benefits to members through employer benefits navigation.
• Initiate related cases such as Provider Match, Concierge Referrals, and Expert Medical Opinion.
• Complete various administrative tasks including composing letters and obtaining medical records.
• Triage callback tickets, referrals, and escalations effectively.
• Monitor email referrals, communications, and manage relevant portals.
• Attend team huddles and ongoing training sessions when requested.
• Comply with organizational guidelines and adhere to healthcare laws and regulations.

Qualifications

• Prior experience in case management or healthcare setting is preferred.
• Proficiency in motivational interviewing techniques.
• Ability to multitask and remain flexible in a constantly changing environment.
• Strong telephone skills, including navigating conversations and anticipating needs.
• Professional and effective communication skills, both verbal and written.
• Effective time management and autonomy in work.
• Highly organized with strong task and deadline management abilities.
• Proficient in computer technology and quick to learn new platforms.
• Desirable experience with health IT systems and generating reports.
• Preferred knowledge and connections to community healthcare and social welfare resources.
• Positive and respectful attitude towards peers, team members, and patients.
• Maintains patient confidentiality at all times, adhering to HIPAA guidelines and regulations.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.