This role primarily involves meeting with patients in their homes (90% of the time), hospitals, shelters, or clinics to provide enhanced care management (ECM) services. The Lead Care Manager will play a critical role in coordinating care, providing clinical support, and ensuring patients can access the full scope of their insurance benefits.primarily involves meeting with patients in their homes (90% of the time), hospitals, shelters, or clinics to provide enhanced care management (ECM) services. The Lead Care Manager will play a critical role in coordinating care, providing clinical support, and ensuring patients can access the full scope of their insurance benefits.
Responsibilities/ Job Duties:
- Serve as a dedicated care coordinator for enrolled members, ensuring they receive personalized, whole-person care.
- Conduct in-home visits (majority of the time) as well as visits to hospitals, shelters, or clinics to assess patient needs.
- Provide clinical support and health-related education to patients based on their specific conditions and care plans.
- Collaborate with community resources, healthcare providers, and insurance teams to facilitate access to necessary medical and social services.
- Utilize telehealth services when necessary to accommodate patient preferences or scheduling constraints.
- Address social determinants of health, working closely with patients to overcome barriers to care such as transportation, food insecurity, and housing instability.
- Ensure proper documentation and maintain patient records according to compliance standards.
- Work alongside Community Health Workers (CHWs), who focus on patient enrollment, while the Lead Care Manager handles direct patient care and coordination.
Minimum Education and Experience Qualification Requirements:
- Medical Assistant Diploma or CNA Certification Required
- Previous experience in patient coordination, case management, or clinical care preferred.
- Ability to travel throughout Contra Costa County to meet patients in their homes or other settings.
- Strong communication and interpersonal skills to build trust with patients and coordinate care effectively.
- Comfortable using telehealth platforms when required.
- Previous experience in patient coordination, case management, or clinical care preferred.
- Ability to travel throughout Contra Costa County to meet patients in their homes or other settings.
- Strong communication and interpersonal skills to build trust with patients and coordinate care effectively.
- Comfortable using telehealth platforms when required.
Schedule/ Shift: Monday - Friday 8am - 3pm
Benefits:
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
- Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)
- 401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
- Short Term Disability Insurance
- Term Life Insurance Plan
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
