You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Laboratory Technician for a contract engagement. The role involves participating in a Technical Dress Rehearsal (TDR) in preparation for an Epic go-live. As part of the team, the technician will perform hands-on workstation and peripheral testing, validate Epic functionality, and log testing results. This position is best suited for professionals with Tier 2 desktop support experience and strong troubleshooting skills, preferably within a clinical environment.

Key Responsibilities

• Perform scripted workstation and Epic application testing across ~4,127 endpoints, accommodating a ~30% retest rate.
• Validate peripherals such as printers, scanners, badge readers, cameras, and signature pads.
• Log test results accurately in Epic Hyperspace or designated tools, marking outcomes and capturing defect details.
• Provide Tier 2 desktop support: installing, configuring, and troubleshooting hardware/software as needed during testing.
• Escalate unresolved issues to TDR Leads and assist with retests after fixes are applied.
• Follow assignments and throughput goals set by TDR Leads, participating in daily stand-ups and debriefs.
• Communicate effectively with clinic managers to minimize workflow disruption.
• Be available for flexible hours, including evenings and weekends, and participate in an on-call rotation.

Qualifications

• 2–3+ years of desktop support or Tier 2 IT support experience, preferably in healthcare.
• Proficiency with workstation setup, imaging, device configuration, and troubleshooting.
• Experience with clinical peripherals like printers, scanners, and badge readers.
• Familiarity with Epic or other EHR testing processes.
• Strong problem-solving, communication, and customer service skills.
• Ability to work independently while following structured test scripts.

Additional Requirements

• On-site presence in the designated area is required throughout the engagement.
• Standard CST daytime hours with occasional evenings and weekends.
• Regional/local candidates preferred; limited travel/mileage reimbursement available per project agreement.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our IT and EHR division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing confidential information, potential exposure to personally identifiable information and/or HIPAA records and information, access to work stations for other staff, access to login credentials for protected technical equipment and software, unrestricted access to company software and programs. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.