You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

The Remote Triage Registered Nurse (RN) supports patients and their families by providing clear, safe, and effective telephone triage using evidence-based processes and tools. The Registered Nurse on this team will blend critical thinking skills with a decision support tool, enabling safe, standardized care to our patient population.

Key Responsibilities

• Respond promptly to each incoming call and assist patients by providing standardized care and benefits navigation, while quickly developing a friendly, yet professional rapport over the phone.
• Conduct a thorough clinical assessment of symptoms and confidently determine the appropriate level of care required to safely meet the patient’s medical need, and refer them using established guidelines.
• Follow standard procedures and protocols related to the triage service.
• Educate and communicate recommendations to patients thoroughly in patient-friendly language.
• Successfully route members to additional internal/external benefits and community resources, when needed.
• Provide care based upon the Included Health Core Values.
• Provide triage and support for urgent member prescription needs.
• Serve as a central point of contact for all Included Health member emergency escalations.
• Participate in team meetings and continuous quality improvement.

Qualifications

• Bachelor of Science in Nursing required.
• Registered Nurse, currently residing and licensed in a compact state with a CA single state license. With eligibility to obtain RN licensure in all 50 states.
• 2+ years experience in a triage setting, preferably some of that experience being focused on phone triage, or 2+ years experience in an emergency room, or 4+ years experience in an ambulatory primary care role that included triage.
• Ability to work in PST Timezone.
• Rotating holiday and weekend rotation (every 3rd weekend for Full Time and every other weekend for Part Time).
• Expertise in advanced clinical decision making.
• Comfortable working with a wide variety of medical conditions for both pediatric and adult populations.
• Experience in engagement in complex decision making, including situations of uncertainty.
• Excellent written and verbal communication skills.
• Strong competence and ability to use multiple computer/medical record systems, as well as Google suite.
• Must be able to work efficiently and meet role specific metrics without sacrificing quality.
• Maintain current nursing licensure by completing applications for renewal in a timely manner and complying with all continuing education requirements.

Skills

• Self-disciplined, energetic, passionate, innovative, and flexible.
• Must be able to work independently remotely and work well under stress.
• A team player that can follow a system and protocol to achieve a common goal.
• Demonstrates sound judgment, independent decision-making, and problem-solving skills.
• Maintains a professional demeanor and service-oriented patient focus to prioritize the patient experience.
• Possess the ability to multitask using best judgment.

Additional Requirements

• Ability to work in PST Timezone.
• Rotating holiday and weekend rotation.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.