You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Care Coordinator to provide comprehensive support for daily clinical operations and the growth of their clinical practice. You will be working collaboratively with physicians and dietitians to support outstanding patient experiences and enhance practice efficiency. This is a remote role open to candidates located anywhere in the U.S. with typical working hours from 9:00-5:00 in the local time zone.

Key Responsibilities

• Manage a panel of patients, serving as the primary point of contact for questions and troubleshooting issues.
• Coordinate exceptional care through general inquiries, routing questions/concerns to the clinical team, and assisting with billing and coverage inquiries.
• Schedule and reschedule patient appointments, and coordinate clinician schedules with attention to detail and flexibility.
• Communicate with patients regularly to maintain engagement with the clinical team.
• Assist with prior authorization and prescription-related tasks.
• Provide administrative support for clinicians as needed.
• Communicate patient feedback to internal teams to improve operational tools and patient care.
• Contribute to special projects as directed.

Qualifications

• Candidates with a Certified Medical Assistant (CMA) certification are required
• A strong customer service drive and passion for helping patients.
• At least two years of experience in a fast-paced medical practice with knowledge of medical practice operations.
• Excellent verbal and written communication skills.
• Highly organized with strong coordination, judgment, and prioritization skills.

Experience

• Minimum of two years of experience in a fast-paced medical practice.

Skills

• Proficient in computer skills, particularly with platforms such as Slack and Google Workspace.
• Strong interpersonal and organizational skills.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.