You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Registrar who will be responsible for collecting and processing registration information for new and returning customers, verifying and documenting insurance information, securing patient authorizations and financial clearance, and communicating necessary information to sites of service. The Registrar will act as a key point of contact for patient registrations, address low-level inquiries, and provide customer service orientation and training to staff.

Key Responsibilities

• Collect and process registration information for new and returning customers in English and/or Spanish.
• Verify and document insurance information via phone or electronically.
• Secure patient authorizations and financial clearance in pre-access workflows.
• Communicate necessary information to site of service.
• Respond to low-level inquiries related to scope of services available, policies and procedures.
• Coordinate efficient and expedient access to services through consultation with related departments.
• Answer calls for patient registrations and manage inquiries.
• Distribute information related to departmental activities and policies to affected areas/departments.
• Resolve eligibility alerts 100% before leaving at the end of each shift.
• Provide customer service orientation/training to staff when requested.
• Conduct primary research of complaints received.
• Assist with staff education in the area of performance improvement.
• Participate in departmental and/or interdepartmental performance improvement teams.
• Perform other related duties as assigned.

Qualifications

• Ability to communicate effectively in verbal and written form.
• Excellent interpersonal/public relations skills.
• Ability to assess individual customer service needs and evaluate satisfaction with services provided.
• Accurate, efficient data entry skills.
• Knowledge of customer service protocols, including complaint management and customer satisfaction techniques.
• Skill in using data entry, word processing, information systems, analytical and point of service cashiering software products.
• Knowledge of complex policies and procedures.
• Ability to coordinate work processes and functions to meet established deadlines.
• Thorough knowledge of interdepartmental relationships and established “chains of command” for problem resolution.
• Knowledge of quality improvement concepts.
• Ability to recognize the needs, behavioral attributes, and physical characteristics of a variety of customer groups served.

Experience

• High school graduation or equivalent, with a minimum of 18 months' responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration, or other closely related experience.

Skills

• Proficiency in data entry, word processing, and analytical software.
• Strong communication and interpersonal skills.
• Efficiency in coordinating work processes to meet deadlines.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.