You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
The Patient Access Manager is responsible for ensuring that required demographic, financial, referral, and clinical data is collected, completed, and communicated according to related policies and procedures. The role involves providing administrative support while working closely with patients, physicians, and other members of the health care team. The Patient Access Manager also manages patient checkouts after visits and assists in scheduling patients’ follow-up and testing appointments at clinics.
Responsibilities / Job Duties
- Conduct all responsibilities on-site at the designated clinic location, supporting front office operations in a fast-paced, patient-centered environment.
- Greet and interact with all patients, families, and visitors in a courteous, respectful, and compassionate manner, consistent with the Patient’s Bill of Rights.
- Complete the patient registration process by collecting and verifying demographics, insurance eligibility, and health information, either in person or by phone.
- Accurately input and update patient information in real-time using the electronic health record system.
- Create medical records for new patients and ensure all registration forms are completed and forwarded to the Medical Records department for proper documentation.
- Schedule, reschedule, and confirm appointments, including follow-ups and referrals, in coordination with clinical staff and provider offices.
- Obtain insurance authorizations, process referrals, and complete required documentation for pre-certifications and pre-determinations as per plan requirements.
- Verify insurance benefits and coverage; generate estimates and perform reverifications as needed.
- Collect co-pays and outstanding balances, and clearly communicate financial responsibilities and payment expectations to patients.
- Assign appropriate financial classes and insurance plans to patient visits.
- Secure required patient signatures for consent, financial agreements, and other regulatory forms.
- Answer incoming calls promptly and professionally, following proper telephone etiquette and handling inquiries with discretion and clarity.
- Direct patients and families to appropriate clinic areas and provide cross-coverage support across Patient Access Services when needed.
- Identify, review, and follow up on patient data discrepancies and reporting issues as appropriate.
- Perform additional administrative or operational duties as assigned by leadership.
Minimum Education and Experience Qualification Requirements
Education
- High School Diploma or GED (required).
Qualifications
- 1-2 years of insurance verification experience.
- 1-2 years of experience in a patient-facing clinical or healthcare setting.
- Bilingual preferred: English-Spanish, English-Farsi, or English-Mandarin.
Skills
- Customer service skills - verbal and written.
- Organizational and planning skills.
- Ability to handle several tasks simultaneously.
- Proficiency in the use of computers and related software such as Microsoft Outlook, Word, Excel, and PowerPoint.
- NextGen knowledge preferred.
Additional Requirements
- Must be able to work an 8-hour day with prolonged periods of sitting.
- Must be able to lift up to 15 pounds occasionally.
- This position may require occasional local travel as needed.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.