Job Description – Licensed Medicare Agent (Remote)

Position: Licensed Medicare Agent
Location: Remote (with option to come onsite if desired; surrounding states also open)
Start Dates: September 1st, 8th, 15th, and 22nd (rolling classes throughout September)
Schedule: Monday–Friday, 9:00 AM – 6:00 PM ET to start (moving toward 9:00 AM – 9:00 PM ET; flexibility required). Every other Saturday required.
Contract Type: Contract (potential contract-to-hire through March; strong performers may be retained longer)
Pay Rate: $21/hour

Overview

We are seeking Licensed Medicare Agents to join a high-volume, fast-paced enrollment team ahead of the upcoming Medicare Annual Enrollment Period (AEP). Agents will handle inbound and outbound calls, educate prospects on Medicare plans, and complete enrollments while ensuring compliance with CMS guidelines.

Candidates must complete an assessment prior to being submitted for consideration.

Responsibilities

• Handle inbound phone calls from Medicare-eligible individuals.

• Conduct consultative conversations to explain and compare Medicare Advantage, Prescription Drug, and Supplement plans.

• Answer questions and ensure compliance with CMS guidelines.

• Provide outbound follow-up calls when necessary to finalize enrollments.

• Guide individuals through the Medicare plan selection process and complete enrollment applications.

• Maintain accurate records and required documentation.

• Manage back-to-back calls averaging ~45 minutes each.

• Collaborate with peers and leadership to achieve enrollment goals during peak season.

• Work 40+ hours weekly, with overtime available for strong performers.

Requirements

• Active Life & Health Insurance License in one of the following states:
  Alabama, Florida, Georgia, Indiana, Kansas, Kentucky, Michigan, Missouri, Mississippi, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia

• Strong communication skills; comfortable on the phone all day.

• Ability to handle 50+ dials daily with professionalism and energy.

• Comfortable working independently in a remote environment.

• Computer/laptop with camera, Windows or Mac operating system, and reliable internet.

Preferred Qualifications

• Bilingual (Spanish/English) strongly preferred.

• Prior Medicare sales or insurance experience a plus (but not required—open to “green” agents).

• Life Insurance license increases potential for retention beyond March.

Training

• 1–2 weeks of paid training (hands-on; length varies based on experience).

• Knowledge assessment (not pass/fail) used to align agents with training groups.

Compensation & Bonus Structure (AEP Season)

Hourly Pay: $21/hour
Bonus Program:

• MAPD Enrollment Bonuses:

  • $10 bonus for sales 1–14

  • $25 bonus per sale once 15+ is reached (retroactive to first sale)

• Back-End Bonus: $25 per enrollment effective April 1 (post-RDE; offsets chargebacks)

• New-to-Carrier Bonus: $10 per new carrier enrollment

• HIP Enrollment Bonus: $20 per HIP enrollment (upon effective date)

• Weekly Volume Bonuses:

  • $250 for 30+ enrollments in a week

  • $500 for 40+ enrollments in a week

Ideal Candidate Profile

• Confident, professional, and strong personality on the phone.

• Able to maintain focus in a high-volume, inbound call environment.

• Goal-oriented, motivated by performance metrics and bonuses.

• Flexible and adaptable to changing schedules.

• Team player with the ability to work independently.

Perks & Selling Points

• Remote position with flexible hours (option to come onsite).

• Competitive hourly pay + lucrative bonus structure.

• Large training class (200 agents starting together) with peer support.

• Fast and simple 1-step interview process (10 minutes).

• Long-term opportunity—potential to stay beyond AEP season.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.