You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

The Case Manager provides specialized HIV Care Coordination services focused on connecting people living with HIV to essential health, medical, and psychosocial services. This position ensures timely engagement and retention in care, monitors linkage and health outcomes including viral load suppression, and contributes to quality management activities. The Case Manager conducts HIV testing and counseling, actively supports re-engagement efforts, and helps address systemic barriers to care in collaboration with internal and external stakeholders.

Location

Hesperia, CA 92345

Schedule

Mon-Fri, 8:45am-5:00pm

Requirements

• Bachelor's Degree in any related field
• Valid driver's license and insurance required
• 2+ years of Case Management experience working with vulnerable populations
• Proficient in Microsoft Suites and EMR/EHR
• Bilingual (English/Spanish) is a plus, but not required
• Experience working with HIV related groups HIGHLY preferred, but not required

Responsibilities / Job Duties

• Review internal referrals to identify clients needing linkage or re-engagement.
• Contact clients via phone or text messages to schedule initial or follow-up appointments.
• Assess client needs and barriers through intake interviews and psychosocial assessments.
• Develop and document individualized linkage or re-engagement plans with measurable goals.
• Monitor client progress and follow up to ensure medical appointments are kept.
• Coordinate transportation or other support services necessary for access to care.
• Make warm handoffs to mental health, substance use, or housing programs as needed.
• Provide culturally competent and trauma-informed support to clients in crisis or transition.
• Maintain regular communication with case managers, health providers, and external partners to monitor client engagement.
• Enter client case notes, service encounters, and outcome data into electronic health records within 24 hours.
• Track HIV viral load labs and update client records with medical outcomes.
• Document linkage timelines, outreach attempts, and successful connections to care.
• Compile client data for program audits and monthly or quarterly reports.
• Provide pre- and post-test counseling in accordance with agency and partnered PS testing.
• Refer clients testing positive to medical care and initiate linkage protocol.
• Maintain confidentiality and comply with all testing documentation requirements.
• Attend weekly case conferences and monthly quality management meetings.
• Contribute client insight and trends to improve service delivery and retention strategies.
• Participate in training, webinars, and professional development opportunities.
• Assist with internal program reviews and data quality checks.
• Attend outreach events, community health fairs, and network meetings to promote services.
• Build and maintain working relationships with healthcare providers, CBOs, and benefits agencies.
• Represent the agency in a professional and mission-aligned manner.
• Identify gaps in referral systems and propose improvements to leadership.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.