Job Title: Licensed Insurance Agent
Location: Fully Remote — Must Reside in AZ, FL, GA, IL, IN, KS, NV, PA, SC, TX, or WI
Job Type: Full-time
Industry: Health Insurance / Customer Support

About the Role

A fully remote opportunity is available for a Licensed Insurance Agent who is passionate about helping individuals navigate their health insurance needs with empathy, clarity, and professionalism. You’ll be the first point of contact for members and providers—delivering outstanding service, resolving inquiries, and helping people make informed decisions. This role is perfect for someone who thrives in a structured environment, enjoys meaningful interactions, and is eager to make a difference.

What You'll Do

• Go above and beyond to ensure members and providers have a simple, seamless, and positive experience.

• Respond courteously and professionally to inbound calls and emails.

• Initiate outbound calls and emails to proactively assist members and providers.

• Ask thoughtful questions to understand issues and make appropriate recommendations based on health insurance products, benefits, and programs.

• Communicate accurate claims and benefits information using internal platforms.

• Demonstrate active listening and empathy in every interaction.

• Log all interactions clearly and professionally in the Customer Relationship Management (CRM) system.

• Work collaboratively with internal teams, brokers, navigators, and third-party partners to resolve member concerns.

• Adhere to a consistent, structured work schedule—including availability for early mornings, evenings, or weekends during peak season (January through March).

• Uphold the values of Compassion, Advocacy, Resolution, and Education (CARE), and consistently embody the core behaviors of authenticity, curiosity, creativity, and outcome-orientation.

What You Bring

• An active health insurance license and relevant experience working with members or clients

• A true passion for helping people and solving complex problems with empathy and efficiency

• Excellent written and verbal communication skills

• Strong attention to detail and accuracy

• High reliability and a commitment to working within a structured schedule

• Proficiency with computer systems, CRM tools, and the ability to multitask across platforms

• Ability to self-manage, stay organized, and work effectively in a fully remote environment

• A growth mindset and comfort navigating change in a fast-paced setting

Nice to Have

• Previous experience in a health insurance or healthcare-related role

• Prior work in customer service or call center environments

• Familiarity with Microsoft Office and Google Suite

  Job Title: Licensed Insurance Agent
  Location: Fully Remote — Must Reside in AZ, FL, GA, IL, IN, KS, NV, PA, SC, TX, or WI
  Job Type: Full-time
  Industry: Health Insurance / Customer Support

  About the Role

  A fully remote opportunity is available for a Licensed Insurance Agent who is passionate about helping individuals navigate their health insurance needs with empathy, clarity, and professionalism. You’ll be the first point of contact for members and providers—delivering outstanding service, resolving inquiries, and helping people make informed decisions. This role is perfect for someone who thrives in a structured environment, enjoys meaningful interactions, and is eager to make a difference.

  What You'll Do

• Go above and beyond to ensure members and providers have a simple, seamless, and positive experience.

• Respond courteously and professionally to inbound calls and emails.

• Initiate outbound calls and emails to proactively assist members and providers.

• Ask thoughtful questions to understand issues and make appropriate recommendations based on health insurance products, benefits, and programs.

• Communicate accurate claims and benefits information using internal platforms.

• Demonstrate active listening and empathy in every interaction.

• What You Bring

• An active health insurance license and relevant experience working with members or clients

• A true passion for helping people and solving complex problems with empathy and efficiency

• Excellent written and verbal communication skills

• Strong attention to detail and accuracy

• High reliability and a commitment to working within a structured schedule

• Proficiency with computer systems, CRM tools, and the ability to multitask across platforms

• Ability to self-manage, stay organized, and work effectively in a fully remote environment

• A growth mindset and comfort navigating change in a fast-paced setting

• Nice to Have

• Previous experience in a health insurance or healthcare-related role

• Prior work in customer service or call center environments

• Familiarity with Microsoft Office and Google Suite

•  

• Log all interactions clearly and professionally in the Customer Relationship Management (CRM) system.

• Work collaboratively with internal teams, brokers, navigators, and third-party partners to resolve member concerns.

• Adhere to a consistent, structured work schedule—including availability for early mornings, evenings, or weekends during peak season (January through March).

• Uphold the values of Compassion, Advocacy, Resolution, and Education (CARE), and consistently embody the core behaviors of authenticity, curiosity, creativity, and outcome-orientation.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.