Job Summary
The Community Outreach Liaison serves as a vital connector between healthcare services and the community. This role focuses on building strong referral relationships, increasing patient census, and promoting brand awareness. Acting as the local market leader for outreach and engagement, the liaison will work with referral partners, patients, and caregivers to ensure seamless communication, education, and enrollment in services.
Responsibilities / Job Duties
-
Build and maintain strong relationships with referral sources such as hospitals, physician offices, senior living communities, and other healthcare providers.
-
Identify and pursue new business opportunities to increase patient census.
-
Represent the organization at community events, health fairs, and networking functions.
-
Educate patients, families, and caregivers on available services and guide them through the enrollment process.
-
Facilitate communication between referral sources and internal clinical teams.
-
Ensure timely follow-up on referrals and maintain accurate documentation of outreach activities.
-
Monitor market trends and competitor activity to inform strategic planning.
Education
High school diploma or equivalent required; bachelor’s degree in healthcare administration, business, marketing, or a related field preferred.
Qualifications
-
Minimum 2 years of experience in community outreach, healthcare sales, or business development.
-
Strong interpersonal and communication skills, with the ability to engage diverse audiences.
-
Reliable transportation and valid driver’s license required.
-
Ability to meet or exceed performance targets.
-
Hospice or home health experience preferred.
-
Knowledge of Medicare/Medicaid and hospice eligibility criteria preferred.
Experience
-
Minimum 2 years in a community outreach, healthcare sales, or business development role.
-
Proven ability to generate leads, develop referral sources, and achieve performance goals.
Skills
-
Strong relationship-building and networking skills.
-
Excellent verbal and written communication.
-
Ability to work independently and as part of a team in a fast-paced environment.
-
Knowledge of CRM systems for activity tracking preferred.
Additional Requirements
Schedule / Shift
Monday–Friday, normal business hours.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
