You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Patient Access Representative to work in hospital outpatient and emergency settings. The position involves fast-paced tasks such as data intake on computers, managing patient and insurance information, and providing empathetic support to patients while assisting with registration processes. Training will be offered, which makes this an ideal role for those looking to start a career in healthcare.

Key Responsibilities

• Work on computers and phones to intake information in a busy environment.
• Handle multiple screens and programs, ensuring accurate data input.
• Assist clinicians during emergent care interruptions.
• Provide empathetic support to patients, asking follow-up questions and building rapport.
• Manage patient and insurance information, adapting to varied health plans and coverage.
• Register patients face-to-face using WOW or desktop, frequently rounding to assist/encourage patients to complete self-service technology.
• Quick registration under 3 minutes per patient, and complete full registration in 10 minutes.
• Achieve 90% patient self-service using mobile, pad, or pad assist technology.

Qualifications

• High School Diploma or GED required.
• Excellent customer service experience.

Skills

• Ability to think quickly and adapt in a fast-paced environment.
• Proficient with computers and multi-tasking between multiple programs.

Additional Requirements

The role requires standing, quick decision-making, and adapting to a fast-paced work environment. Bi-weekly schedules will rotate, including weekend and holiday shifts.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.