You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
We're a highly collaborative team of innovators, constantly creating new ways of working in an industry that has traditionally resisted change. This is your chance to join a company with a fantastic culture that's disrupting the healthcare and pharmacy space, offering significant growth opportunities and the chance to be part of something truly transformative.
- As a Pharmacy Partner Coordinator, you will be the primary point of contact for our external pharmacy partners and will be responsible for maintaining effective communication regarding daily billing and operational inquiries to ensure shipment processing times are in accordance with company standards. You will also be responsible for managing the investigation, reporting, and patient communication for claims of potential incidents that have been escalated.
Your responsibilities would include:
- Manage all aspects of internal processing and shipping related escalations and needs, including but not limited to:
- Respond to internal shipping escalations promptly (expedited shipping requests, reshipments, etc.)
- Identify orders pending shipment on a daily basis with appropriate follow up and resolution
- Document all pertinent information and data discovery according to operating procedures
- Collaborate with pharmacist team to resolve billing, clinical and inventory inquiries received from external pharmacy partners
- Solve complex escalations that arise from other operational departments to ensure orders continue progressing as expected
- Collaborate internally with multiple departments to ensure operational inefficiencies and/or potential issues are identified and escalated
- Act as intermediary for external pharmacy shipping partners:
- Provide routing information and shipping instructions to external pharmacy partners to ensure deliveries arrive on time and at the correct location
- Confirm routing and shipping information for all mail deliveries, keeping a meticulous record of shipments, including confirmation of delivery
- Resolve issues that may prohibit a shipment from progressing as expected
- Manage all aspects of internal claims of potential incidents, including but not limited to:
- Monitor and manage open patient and pharmacy-reported incidents quickly and decisively
- Report required incidents in Healthicity
- Work to improve the logistics process by identifying areas of opportunity which include, increasing efficiency and developing innovative solutions for logistical issues
- Review daily reporting to ensure the business is on target to meet and exceed outcomes
- Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as state and federal laws.
What We're Looking For:
- At least three years of pharmacy experience with demonstrated success in resolving third-party claims.
- High school diploma or GED required, Bachelor’s degree strongly preferred
- Exceptional verbal and written communication skills
- Strong analytical thinking, sound judgment, and a solid operational mindset.
- Commitment to delivering exceptional patient care
- Ability to collaborate effectively within team and cross-functionally
- Advanced technical aptitude with the capacity to quickly learn and adapt to complex software systems.
- Experience with Google Suite
- Experience mentoring or informally training other employees is a plus
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Ready to make an impact? Apply today and help us redefine pharmacy care!
Application Deadline September 1st, 2025!
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
