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Patient Financial Counselor - On Site

Reference ID:244274

Location

Vienna, Virginia

Salary

$20 - $25 / hr

Contract type

Full time

Work type

On-site

Description

Now Hiring: Patient Financial Representative | $20–$25/hr | Full-Time | On-Site

$20.00 – $25.00 per hour (based on experience)
Full-time | Monday – Friday, 8:00 AM – 5:00 PM
In-office | Patient-facing role

Contract to Hire Opportunity

Are you passionate about helping patients navigate the financial side of their healthcare journey? We're looking for a Patient Financial Representative to join our dynamic team and play a key role in providing a positive, seamless experience for patients seeking specialized care.

What You’ll Do:

As a Patient Financial Representative, you will serve as the go-to expert for all patient financial matters, including insurance verification, benefit coordination, pre-certification, and cost consultation. You’ll work directly with patients in person and through our virtual portal to provide clarity, transparency, and support throughout their care journey.

Core Responsibilities:

Verify insurance for all patients prior to new appointments and treatment cycles.
Ensure up-to-date insurance information is accurately recorded in the system.
Collect payments prior to scheduled services.
Conduct in-person consultations with patients to discuss procedure costs and insurance coverage.
Serve as the primary point of contact for financial questions and resources.
Address coverage discrepancies and advocate for patients throughout the insurance process.
Handle all required pre-certifications for services including infertility and obstetrical care.
Provide financial consultations for ART services and secure payments in advance.
Collaborate with Care Teams regarding coverage limitations.
Respond to patient inquiries via the virtual patient portal (Salve).
Assist with additional duties as assigned.

Must-Haves:

High School Diploma or GED.
Experience working with billing or insurance companies.
Strong communication and organizational skills.
Ability to work some weekends, evenings, and holidays on a rotating basis.

Preferred:

1+ year of medical billing experience.
Background in reproductive medicine or women’s health.
Familiarity with Athena (practice management system).

Training & Support:

Week 1–2: Virtual training, hands-on shadowing, and paired onboarding support.
Structured onboarding process ensures you’re set up for success.

Benefits

Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
Short Term Disability Insurance.
Term Life Insurance Plan.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.