Job Title: Medical Front Desk Receptionist – Orthopedic Practice

Location: Kingston, NY
Job Type: Full-Time
Schedule: Monday – Friday (with occasional flexibility required)

Job Summary:

We are seeking a reliable, organized, and patient-focused Medical Front Desk Receptionist to join our busy orthopedic practice in Kingston, NY. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service, managing administrative tasks, and supporting the daily operations of the clinic.

Key Responsibilities:

• Greet and check in patients in a courteous and professional manner

• Schedule appointments, follow-ups, and referrals accurately using our EMR system

• Answer phones, respond to inquiries, and direct calls appropriately

• Verify insurance eligibility and obtain necessary pre-authorizations

• Collect co-pays and patient balances, and manage daily cash reconciliation

• Maintain accurate patient records and ensure proper documentation

• Coordinate communication between patients, medical staff, and external providers

• Prepare and manage medical forms, consent forms, and other documentation

• Keep the reception area clean and organized

• Assist with other administrative and clerical tasks as needed

Qualifications:

• High School diploma or equivalent required; Associate’s degree or certification in medical office administration is a plus

• Minimum 1–2 years of experience in a medical front desk or receptionist role (orthopedic or specialty practice preferred)

• Familiarity with medical terminology, insurance procedures, and HIPAA compliance

• Proficiency in using EMR systems (eClinicalWorks, Athenahealth, or similar)

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Ability to multitask and remain calm under pressure

• Friendly, compassionate, and professional demeanor

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.