Job Title: Patient Access Supervisor (Contract Position)

Position Summary:
The Patient Access Supervisor is responsible for the supervision, coordination, and development of registration and scheduling teams within a healthcare setting. This role is critical in centralizing registration services, maintaining data accuracy, ensuring a positive patient experience, and overseeing staff training and compliance. The Supervisor supports operational excellence in a 24/7 environment, including emergency department coverage.

This is a temporary contract position to cover an FMLA leave, with a duration of approximately 800 hours.

Compensation:

• Hourly Rate: $26.00 – $33.00, based on experience and qualifications
   
• Employment Type: Temporary, Contract (Approximately 800 hours)
   
• Schedule: Full-Time, with flexibility required to support 24/7 operational needs
   

Key Responsibilities:

Supervisory Duties:

• Lead registration and scheduling staff, including onboarding, training, scheduling, performance evaluation, and time approval.
   
• Provide staff coverage support as needed and oversee daily operations.
   
• Monitor daily workflows and staffing levels to ensure efficiency.
   
• Conduct team rounds and provide coaching, feedback, and corrective actions as necessary.
   
• Assist in the development and implementation of policies, procedures, and productivity benchmarks.
   
• Facilitate staff meetings and support individual goal setting aligned with department objectives.
   

Operational Leadership:

• Implement a centralized registration model and collaborate across departments to streamline operations.
   
• Manage staff schedules to ensure coverage for all patient access points, including a 24/7 emergency department.
   
• Serve as an EMR registration workflow expert and lead technical training initiatives.
   
• Monitor accuracy and quality of registration and scheduling through audits and reports.
   
• Work with internal departments to resolve front-end claim denials and registration-related billing issues.
   
• Use data and analytics to identify process improvements and implement best practices.
   

Compliance & Quality Assurance:

• Ensure compliance with organizational, federal, and state regulations (e.g., JC, HFAP, CMS, OSHA).
   
• Keep current with regulatory requirements affecting billing and registration.
   
• Develop and manage vendor relationships to ensure service agreements are met.
   

Organizational Expectations:

• Deliver services in alignment with organizational values: confidentiality, integrity, inclusion, and service excellence.
   
• Foster a respectful work environment, free of discrimination and harassment.
   
• Adjust communication and care approaches to accommodate diverse populations and age groups.
   
• Remain informed about organizational updates, policies, and initiatives.
   
• Follow all compliance and safety protocols applicable to healthcare operations.
   

Qualifications:

• Associate’s or Bachelor’s degree in healthcare administration, business, or related field preferred.
   
• 3–5 years of experience in patient registration or access services in a healthcare setting.
   
• At least 1–2 years of supervisory or team leadership experience preferred.
   
• Familiarity with EMR systems and patient access software.
   
• Strong understanding of healthcare billing, front-end workflows, and compliance standards.
   
• Excellent leadership, communication, and problem-solving skills.
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• We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

  This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.