You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Join our client as a Clinical Support Specialist and become a key player in their Clinical Care team. You will utilize innovative software to optimize patient outcomes, enhance patient care, and deliver top-notch clinical services. Working under the supervision of a Pharmacist Team Lead, your primary responsibilities will involve making outbound calls to patients, providers, and pharmacies to address patient cases using risk stratification algorithms. You'll engage in scheduling appointments, resolving medication-related issues, answering support requests, and collaborating with the Clinical Pharmacists and Product team.
Responsibilities / Job Duties
- Engage patients over the phone to deliver services on behalf of their health plan, explaining clinical programs and benefits.
- Identify and escalate potential medication-related and health-related issues to the pharmacist.
- Obtain provider contact information to facilitate clinical interventions.
- Record accurate patient information for clinical interventions.
- Answer phone calls and respond to inquiries from patients, providers, and pharmacies professionally.
- Maintain accurate records using the client's software platform.
- Participate in process improvement meetings and team meetings to optimize workflows.
- Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns.
- Schedule patients for telephonic or video conference appointments with clinical pharmacists.
- Assist with obtaining referrals and authorizations.
- Undertake other assigned projects.
Minimum Education and Experience Qualification Requirements
Education
- State Licensed Pharmacy Technician
- Highly preferred candidate with National Certificate (PTCB or ExCPT)
Qualifications
- Ability to prioritize effectively and work in a fast-paced environment.
- Knowledge of basic medical terminology and medication names (brand and generic).
- Excellent written and oral communication skills.
- Strong computer skills, including proficiency in Microsoft 365, Google Workspace, and MacBooks.
- A team player mindset with the ability to work independently.
Schedule / Shift
Ability to work 40 hours/week (Monday-Friday)
Skills
- Proficiency in Microsoft 365, Google Workspace, and MacBooks.
- Excellent communication skills.
- Team player with ability to work independently.
Additional Requirements
- An established private work area that ensures information privacy.
- A stable high-speed internet connection for telephonic work.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
