You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

## Job Summary

We are looking for a mission-driven Care Advocate to join our team and provide world-class care to our client members. As part of the Care Delivery team, you will be responsible for guiding members through digital care, offering tools for optimal experiences, and consistently improving our services. As a Care Advocate, you will be the primary resource for members, offering education and access to care while maintaining excellent customer service.

## Key Responsibilities

• Prioritizing tasks and managing a schedule of introductory video appointments with members.
• Answering questions about products and providing personalized recommendations to meet member needs.
• Ensuring an exceptional customer service experience and appropriately escalating concerns or questions.
• Navigating networks to ensure members have access to care and investigating available support.
• Coordinating with team members to provide immediate care access and conducting follow-ups.
• Providing educational resources related to program needs and following up with materials.
• Collaborating with Care Delivery, Customer Support, Provider group, and Product teams.
• Executing tasks to ensure optimal member experience and resolving outstanding items.
• Participating in cross-functional projects and collaborating with other departments.
• Identifying referral needs and collaborating with providers.
• Addressing social determinants of health needs for members.
• Performing any other duties as assigned.

## Qualifications

• Background in allied health, human services, or healthcare.
• 1-2+ years of direct patient care experience.
• Problem-solving skills for creative customer need solutions, especially in remote/startup environments.
• Flexibility with changes and a growth mindset.
• Empathetic communication skills, both written and verbal, for positive member experiences.
• Experience in achieving KPIs relevant to engagement, satisfaction, and productivity.
• Proficiency in navigating new technologies and systems in a remote setting.
• Experience in family planning and maternal-child health or other relevant areas preferred.
• Comfort with technology tools like Google Suite, CRM platforms, EHRs, and Zendesk.
• Certification or licensure in a healthcare-related field preferred.

## Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.