The Call Center Rep is responsible for fielding and managing patient calls related to the recall of medical implants. This role involves providing accurate information, addressing patient concerns, and coordinating follow-up actions with healthcare providers and other departments. The ideal candidate will have excellent communication skills, empathy, and a thorough understanding of healthcare protocols and procedures.

• Answer incoming calls from patients regarding implant recalls.
• Provide accurate and clear information about the recall process, potential risks, and necessary actions.
• Address patient concerns and questions with empathy and professionalism.
• Ensure patients receive all relevant information, including recall notices, instructions, and appointment details.
• Send follow-up emails or letters to confirm information discussed during calls.
• Accurately document all patient interactions and update records in the electronic health system (EHR).
• Generate reports on call volume, common patient concerns, and follow-up actions.