Now Hiring: 4 Customer Service Specialists – Respected Health System | Downtown Chicago
Support the Self-Pay Billing Office | Potential for Hybrid Work

We are seeking four (4) Customer Service Specialists to join a reputable healthcare organization in downtown Chicago. These roles are part of the Self-Pay Billing Office (SBO) and involve managing patient accounts through inbound and outbound communications. Based on performance, there is an opportunity to transition to a hybrid schedule.

Open Positions:

1. Self-Pay Collections Representatives (Outbound)

• Place outbound calls to patients regarding outstanding balances

• Negotiate prompt payment discounts

• Set up payment plans per departmental guidelines

• Work in a soft collections environment—firm yet empathetic communication is essential

2. Customer Service Representatives (Inbound)

• Respond to inbound calls related to billing questions, statement balances, and account disputes

• Analyze patient accounts and Explanation of Benefits (EOBs)

• Investigate billing or insurance issues and initiate claim resubmissions when needed

Qualifications:

• Minimum 1 year of experience in billing or collections (preferably in a call center setting)

• Healthcare experience highly preferred (hospital or professional billing)

• Strong communication and negotiation skills with an empathetic approach

• Comfortable with both inbound and outbound call activity, including financial discussions

• Bilingual in Spanish is a strong plus

Details:

• Schedule: Monday–Friday, 8:00 AM – 4:30 PM

• Pay: $18–$23 per hour (commensurate with experience)

• Dress Code: Business casual (jeans not permitted)

• Parking: No onsite parking. Street parking only. Public transit highly recommended.

• Length: ~800 hours (approx. 5 months) | Contract-to-Hire
  Potential for long-term employment based on performance

Hybrid Work:

• Role begins onsite

• Hybrid eligibility based on performance

• Candidates must have reliable internet and personal laptop + monitor setup for remote work

Benefits Provided by Medix:

In order to be eligible for health benefits, you must be employed for 30 days and must average 30 hours per week over your first four weeks on assignment. If you become eligible and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).

As an employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

• 401(k) Retirement Plan (After 6+ months of service, during a 401k enrollment period on 1/1 or 7/1) 
• Medical, dental and vision plans with The American Worker, as well as three Major Medical Plan options!
• Prescription Programs
• Short Term Disability Insurance
• Term Life Insurance Plan

Paid Sick and Safe Leave: 

Employees can accrue up to 40 hours annually for medical or safety-related reasons, either for themselves or an immediate family member. Any unused accrued leave at the end of an assignment will not be paid out.

Paid Leave for Any Reason:
Employees can accrue up to 40 hours annually to use at their discretion. Any unused accrued leave at the end of an assignment will be paid out.

Accrual Rate:
Employees accrue 1 hour of paid leave for every 30 hours worked for both categories simultaneously. For example, working 30 hours in a week results in 2 hours of accrued leave:

• 1 hour under the Sick and Safe Leave category (not paid out at the end of an assignment).
• 1 hour under the Paid Leave for Any Reason category (paid out at the end of an assignment). 

• Benefits Provided by Medix:

  In order to be eligible for health benefits, you must be employed for 30 days and must average 30 hours per week over your first four weeks on assignment. If you become eligible and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).

  As an employee with Medix, you can choose to enroll in our Benefits Program during your eligibility period and enjoy:

• 401(k) Retirement Plan (After 6+ months of service, during a 401k enrollment period on 1/1 or 7/1) 
• Medical, dental and vision plans with The American Worker, as well as three Major Medical Plan options!
• Prescription Programs
• Short Term Disability Insurance
• Term Life Insurance Plan

• Paid Sick and Safe Leave: 

  Employees can accrue up to 40 hours annually for medical or safety-related reasons, either for themselves or an immediate family member. Any unused accrued leave at the end of an assignment will not be paid out.
  
  Paid Leave for Any Reason:
  Employees can accrue up to 40 hours annually to use at their discretion. Any unused accrued leave at the end of an assignment will be paid out.
  
  Accrual Rate:
  Employees accrue 1 hour of paid leave for every 30 hours worked for both categories simultaneously. For example, working 30 hours in a week results in 2 hours of accrued leave:

• 1 hour under the Sick and Safe Leave category (not paid out at the end of an assignment).
• 1 hour under the Paid Leave for Any Reason category (paid out at the end of an assignment).