Responsibilities:

• Assisting patients in understanding the intricate processes of specialty pharmacy services, guiding them through the necessary steps to obtain their medications.

• Responding to patient inquiries in a courteous, compassionate, and knowledgeable manner, ensuring accurate information is provided and directing calls to the appropriate department when needed.

• Connecting patients with additional support services, such as financial assistance or emotional help, by linking them to relevant programs and external service providers.

• Accurately entering prescription details, requesting new orders, and seeking clarification from prescribing doctors under the guidance of a pharmacist.

• Collaborating with patients, healthcare providers, and insurance companies to ensure smooth and timely approval and delivery of specialty drugs.

• Partnering with medical professionals and pharmacies to coordinate seamless transitions in patient care.

• Maintaining up-to-date and precise records in pharmacy management systems, documenting patient interactions, medication statuses, insurance progress, and any relevant updates.

• Ensuring that all patient data is securely handled and complies with HIPAA privacy standards.

• Offering troubleshooting and technical assistance to patients with pharmacy-related questions, including help with patient portals or issues with the pharmacy system.

• Working collaboratively with pharmacy teams, clinical staff, and external partners to address patient concerns and enhance overall satisfaction and care.

• Actively participating in team meetings to offer suggestions, stay updated on new medications and procedures, and contribute to continuous improvement.

• Engaging in other tasks and projects as directed by management.

Requirements:

• Certified Pharmacy Technician (CPhT) in the state of Illinois
• Minimum of 2 years of experience in pharmacy setting

Preferred Qualifications:

• National Technician Certification

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.