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Switchboard Operator
Job description
Title: Communication Center Operator
Hours:24 hours / week 6a-2:30p with weekend rotation
Experience: Customer service experience prefered
Role: Responsible for providing prompt, courteous and effective response to all calls into service center through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.
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