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Processing all aspects of scheduling a patient's surgery:
*Act as the liaison between the patient, physicians and surgical facility.
* Meeting and/or patient to discuss the surgical process.
* Obtain necessary authorizations.
* Schedule pre-surgical testing.
* Assist in maintaining physician OR block time with all facilities
* Receive incoming live calls and triage to appropriate MD or clinical staff
* Triage appointments for phone/ reception staff looking for appropriate patient appointments
* Throughout the day retrieve phone message left on both the main line and prescription refill line; forwarding these messages to MD's and their medical assistants
* Take incoming calls from the ER's and send to MD/PA on call
* Receive incoming calls from outside facilities with reference to patient testing, or other needs; providing any information to ensure complete medical care as dictated by our medical doctors
Qualifications:
Qualified candidates must possess superior organizational skills and be focused on patient safety and satisfaction. You must be able to interact with the patients, physicians and outside facilities in a professional manner to ensure optimal patient outcome. Must be able to handle a high volume of telephone calls while maintaining superb customer service.