Answers patient calls regarding the balances or questions, they have about their statements.

Assists patients with understanding their statement balance and provide the available payment option that best suits their needs.

Updating patient demographics including insurance coverage, address, employer or covered member information.

Resubmits claims to insurance payers when applicable.

Initiates, route and follow-up on patient disputes regarding charges or coding issues based on workflows.

Ensures accurate billing practices on patient accounts were applied

Responds to patient inquiries/concerns received by telephone or mail. Clarifies understanding of the inquiry/concern, determines the appropriate course of action, initiates and/or completes appropriate action, resolves patient complaints and does appropriate customer service recovery when required.

Researches and processes accounts subject to bankruptcy regulations.

Handles patient in-bound, collections in-bound, collections out-bound calls

Negotiates prompt payment discounts

Sets up payment plans according to departmental guidelines and has a working knowledge of the organizations discount and charity policy.