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We are currently hiring for a Remote Senior Customer Experience Associate to join a Durable Medical Equipment company based in Pittsburgh, Pennsylvania.
Please note - we are looking for someone who has 5+ years of lead/senior customer experience!
Title: Senior Customer Experience Associate
Location: Remote
Pay: $50-55,000/year
Hours: M-F Day Shift, flexible start time between 8-9 AM EST
Please note - This is a contract position (6 months) that is in the works of going permanent afterwards, but not guaranteed
Overview:
The Floating Customer Experience Consultant will serve cross-functional ordervmanagement responsibilities, including functions within trial programs, Augmentative and Alternative Communication (AAC) and Boardmaker order management and customer experience. This position will interact with special accounts, including High Volume Evaluators. As a senior Sales Enablement department member this role will have responsibility for process improvement initiatives and maintenance of internal work instructions and templates.
This individual would also lead meetings when needed
KEY RESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
COMPUTER OR TECHNICAL SKILLS:
Proficiency in MS Office, including Excel, Word and PowerPoint
PHYSICAL REQUIREMENTS:
WORK ENVIRONMENT REQUIREMENT:
If applicable, we will give you a 10 minute introductory phone call with further details!