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Self Pay Representative

Posted: November 11, 2024

Salary:US$15 - US$17.50 per hour

Location:Grand Junction

Job type: Permanent

Discipline:Revenue Cycle

Reference:236515_1731345210

Work Location:Remote

FULLY REMOTE - MUST LIVE IN PENNSYLVANIA OR NORTH CAROLINA

Monday - Friday 7am-5pm

Must have call center / health insurance experience

Working in a team of 20
Asking patients about their payment balances and assisting to help pay their medical bills
Assisting patients with inbound calls and returning outbound calls
Assisting patients with financial solutions
Uploading and updating patient demographics
When they are not receiving inbound calls, reviewing systems to ensure if a patient needs a follow up
End goal is to get patients off the receivables needing to pay
This will be the last step last step before going to a collections agency
Goal is to get patient on a payment plan
EMR: EPIC
KPIs: 80 calls a day
5 minute talk time per patient