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Actively Hiring Full Time Remote Medical Schedulers! $18/hr
Must be able to work in Eastern Standard Time Zone
Hours/Shift Options
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer and manage incoming calls related to patient scheduling
Manage patient appointments per standard scheduling policies and procedures
Place and receive phone calls to facilitate an effective scheduling function
Maintain relationships and effectively communicate services with patients and
family members
Adhere to determined SLAs
Escalate scheduling concerns and issues, both internally and externally
Adhere to patient confidentiality policies and procedures
Attend required meetings and in-services
Collaborate with manager, teammates, and other employees
Perform other duties as required
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
High School Diploma/GED
Excellent customer service skills
Knowledge of practice protocols to assist in scheduling patients for care
Skill in maintaining department quality and control standards
Computer skills and ability to learn new systems
Ability to adapt and apply guidelines and procedures
Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
Ability to problem solve and arrive at practical solutions promptly
Skill in teamwork and maintaining relationships with patients, caregivers, and co-workers
Ability to work a computer screen and utilize a phone system for extended periods
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