SBO CSR

We are seeking a Bilingual Billing Customer Service Specialist to join a reputable healthcare consulting organization!

Are you ready for your next career adventure in Customer Service We are currently hiring for this role immediately! We are dedicated and devoted to consistently improving the culture of our team, and focus on finding the "right people '' - Not just the right resume!

What we provide to you as a full-time teammate:

We offer a competitive benefits package that is on par with most of the leading healthcare organizations, along with a 401K plan. Apply today if you are interested in getting your name in the mix!

Daily Responsibilities:

• Answers patient calls regarding the balances or questions they have about their statements.
• Assists patients with understanding their statement balance and provides the available payment option that best suits their needs.
• Updating patient demographics including insurance coverage, address, employer or covered member information.
• Resubmits claims to insurance payers when applicable.
• Initiates, route and follow-up on patient disputes regarding charges or coding issues based on workflows.
• Ensures accurate billing practices on patient accounts were applied
• Responds to patient inquiries/concerns received by telephone or mail. Clarifies understanding of the inquiry/concern, determines the appropriate course of action, initiates and/or completes appropriate action, resolves patient complaints and does appropriate customer service recovery when required.
• Researches and processes accounts subject to bankruptcy regulations.
• Handles patient in-bound, collections in-bound, collections out-bound calls
• Negotiates prompt payment discounts
• Sets up payment plans according to departmental guidelines and has a working knowledge of the organization's discount and charity policy.

Schedule:

• Monday - Friday 8-4:30 CT - First Week of Training is 9am-5pm; Opportunity to go Hybrid

Pay & Benefits:

• $18-23/Hour
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Sick Pay
• Vision insurance

Requirements:

• 1 year or more of Billing and Collections Experience
• Previous Call Center/Taking Inbound Calls Experience
• Comfortable with being on the phone all day, Strong Customer Service Experience, with a smile through the phone personality
• Bilingual in Spanish