RN - Telephone Triage

Remote Telephone Triage RN

Medix is hiring a fully REMOTE Telephone Triage RN for a contract to hire role, Full time, paying $36-40/hr depending on experience and benefits! Shift will be 4x10's including every 3rd weekend.

Certifications / Qualifications:

• Compact RN License
• Single State California RN License
• Bachelors of Science in Nursing (BSN)
• Triage experience
• Remote/telehealth triage experience preferred

Responsibilities:

• The Remote Triage Registered Nurse / RN supports patients and their families by providing clear, safe and effective telephone triage using evidence-based processes and tools. The Registered Nurse on this team will blend critical thinking skills with a decision support tool enabling safe, standardized care to our patient population.

  Essential Job Duties:

  • Respond promptly to each incoming call and assist patients by providing standardized care and benefits navigation, while quickly developing a friendly, yet professional rapport over the phone
  • Conduct a thorough clinical assessment of symptoms and confidently determine the appropriate level of care required to safely meet the patient's medical need, and refer them using established guidelines
  • Follow standard procedures and protocols related to the triage service
  • Educate and communicate recommendations to patients thoroughly in patient-friendly language
  • Successfully route members to additional internal/external benefits and community resources, when needed
  • Provides care based upon the Included Health Core Values
  • Provides triage and support for urgent member prescription needs
  • Serves as a central point of contact for all Included Health member emergency escalations
  • Participate in team meetings and continuous quality improvement

Benefits:

As a Medix contractor, you can choose to enroll in our benefits program and enjoy:

• Supplemental medical coverage
• Dental coverage
• Vision coverage
• 401K