Duration: 660 hours, contract-to-hire
Pay: $18.00
Schedule/Shift: Monday - Friday
7 AM - 9 AM (EST) start time, 8 hour shifts

This position performs revenue cycle duties including but not limited to:
Processing patient insurance information through the patient intake process ensuring the timely and
accurate submission of insurance claims collecting payment on outstanding patient balances

Example of daily responsibilities includes:
● Perform duties for revenue operations department
● Communicate with insurance payers to ensure proper insurance coverage for our patients or to
ensure timely and accurate reimbursement for dialysis services rendered at our clinics
● Review and submit system setup requests to appropriate teams to ensure center and payer
information is loaded into the billing system for accurate billing
● Respond timely and accurately to payer communications
● Collaborate with other revenue operations teams to ensure seamless processes across teams
● Partner with clinics teammates such as Insurance counselors, social workers and facility
administrators to ensure timely and accurate insurance information
● Help identify process changes and opportunities for continuous improvements
● Maintain current patient account information at all times
● Maintain confidentiality of all company and patient information in accordance with HIPAA
regulations and DaVita policies

Minimum Qualifications
● High level customer Service experience (retail, service industry working to serve customer and
great problem solving skills)
● Computer proficiency - going to be working fully remote and need talent who can troubleshoot,
work on different platforms and MS products
Soft Skills
● Excellent communication skills: (Written & Verbal). The position involves regular
communication with insurance payors, employers, or other teams
● Excellent decision making and problem-solving skills: Patient account and every
insurance payor is different. The ability to think through a situation and carefully identify the best
action to take is critical to be successful at this role
● Ability to adapt quickly and manage stress: Our environment can change quickly on a
daily basis. Adapting and managing stress is important for success
● Relationships Building: Working in teams and with other departments is central to this
position
● Growth mindset

Here is what you can expect when you join our Village:
● A "community first, company second" culture based on Core Values that really matter.
● Clinical outcomes consistently ranked above the national average.
● Award-winning education and training across multiple career paths to help you reach your
potential.
● Performance-based rewards based on stellar individual and team contributions.
● A comprehensive benefits package designed to enhance your health, your financial well-being and
your future.
● Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation