Healthcare
Hire the right healthcare staff with speed and precision locally or nationwide.
Back to jobs
Provides customer service to pharmacy patients by responding to customer calls and emails; using Walmart systems, training, and manual to resolve customer and associate inquiries; maintaining confidentiality of patient health information; processing and submitting call requests (for example, refills, transfers, payments, new prescription requests, pricing requests); identifying and resolving discrepancies for customers' orders; and researching customers billing issues.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Resolution Specialist
- Posted: August 27, 2024
- Salary:Up to US$17.00 per hour
- Location:Carrollton
- Job type: Contract
- Discipline:Revenue Cycle
- Reference:233106_1724772494
- Work Location:
Job description
Position Overview:
***This position is fully In-person, and located in Carrollton Texas***
Sets up pharmacy shipments by verifying patient information and prescription for delivery; verifying and inputting method of payment; using Walmart systems to process patient information and delivery carrier and method; and logging calls and customer information (for example, name, date of birth, address, method of payment, notate call information, how to ship order).
Provides customer service to pharmacy patients by responding to customer calls and emails; using Walmart systems, training, and manual to resolve customer and associate inquiries; maintaining confidentiality of patient health information; processing and submitting call requests (for example, refills, transfers, payments, new prescription requests, pricing requests); identifying and resolving discrepancies for customers' orders; and researching customers billing issues.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Key points:
-Taking inbound calls from pharmacy customers- assisting with tracking of medication shipments, placing refill orders, accepting payments
-Must be Comfortable being on the phones all day
Salary: $17.00 per hour
Location: 1025 W Trinity Mills Rd Suite 120 Carrollton Texas 75006
Schedule/Shift:
Training is for 2 weeks- Mon-Fri 8am-5pm
Then the normal shift after training will be:
Sat-Sun 8am-4pm & Mon-Wed 9am-6pm (Off Thur-Fri)
Selling Points:
-They will get converted after the contract period given great attendance and performance!
-Great benefits when they are Walmart employees (see below)
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Must Have Skills/Qualifications:
-Customer service experience in a call center environment is a must
-Taking inbound calls from pharmacy customers- assisting with tracking of medication shipments, placing refill orders, accepting payments
-Must be Comfortable being on the phones all day
Salary: $17.00 per hour
Location: 1025 W Trinity Mills Rd Suite 120 Carrollton Texas 75006
Schedule/Shift:
Training is for 2 weeks- Mon-Fri 8am-5pm
Then the normal shift after training will be:
Sat-Sun 8am-4pm & Mon-Wed 9am-6pm (Off Thur-Fri)
Selling Points:
-They will get converted after the contract period given great attendance and performance!
-Great benefits when they are Walmart employees (see below)
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Must Have Skills/Qualifications:
-Customer service experience in a call center environment is a must
-Personable/Friendly