Renewals Coordinator

POSITION SUMMARY:

The renewals coordinator is responsible for maintaining up to date medical records and prior authorizations in a patient's chart for all returning patients. A renewals coordinator is also to provide seamless customer service to our patients and our providers and address any concerns or complaints they may have. They may also assist in scheduling and rescheduling appointments as needed according to company protocols and processes along with patient requests. As a renewals coordinator you are responsible for collaborating with other departments and the clinical staff to ensure accuracy and fulfillment of a patient's chart.

EDUCATION & EXPERIENCE

• High School Diploma (GED) required, undergraduate degree or equivalent experience preferred.
• A minimum of 1 year prior experience in a medical office setting
• A minimum of 2 years prior experience in a authorization submission and patient scheduling
• Strong computer software experience - general working knowledge of Microsoft Word and Excel required.
• Experience working with EMR systems required
• Excellent organizational skills a must

DUTIES AND RESPONSIBILITIES

• Assists in ensuring charts for existing patients are complete and updated according to company protocols and processes prior to expected appointment dates
• Handles incoming and outgoing calls to and from patients and providers
• Review the accuracy and completeness of the information requested and ensure that all supporting documents are present
• Date stamps all requests and highlights pertinent data to facilitate processing
• Follows up on requests for outstanding information required to complete patients' charts.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper documentation
• Provides excellent customer service by being attentive and respectful
• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs of the client.
• Responsible to ensure files are accurate, filled out properly, organized, and secure
• Collaborate with other departments to assist in obtaining prior authorizations/appeals
• Document all interactions with providers, patients, and insurance companies within the company system
• Create new medical records and retrieves existing medical records by gathering appropriate record folders and contents.
• Proactively work on prior authorizations that are due to be expired
• Assists with scheduling appointments for existing patients as needed based on company protocols and processes
• Secure patients' demographics and medical information by using discretion and ensuring that all procedures are in sync with HIPAA compliance and regulation
• Other duties as assigned