Position Summary:

The Clinical Triage Nurse, RN provides remote phone triage, assessing symptoms, advising on care, and coordinating with teams. This weekend-based role also reviews test results for providers. Requires strong clinical and communication skills for remote patient guidance.

Schedule:

• Weekend Team: Fri-Sun, 8 AM - 8 PM.

Training Schedule:

• Week 1: M-F, 8:30 AM - 5 PM EST (potential flexibility).
• Week 2: M-T, 8:30 AM - 5 PM EST; Fri-Sun, 8 AM - 8 PM EST.
• Week 3 Onward: Fri-Sun, 8 AM - 8 PM EST.

Responsibilities:

• Handle inbound calls/voicemails promptly.
• Provide empathetic, professional customer service.
• Triage/transfer calls appropriately.
• Conduct phone assessments using probing questions & EMR.
• Prioritize cases using evidence-based guidelines.
• Identify/escalate crisis situations.
• Educate patients/caregivers on health/follow-up.
• Communicate provider orders.
• Collaborate with care teams.
• Communicate compassionately.
• Analyze/report urgent test results.
• Perform data entry.
• Maintain clear team communication.
• Adhere to policies.
• Meet quality/productivity standards.
• Address patient complaints.
• Participate in quality initiatives.

Qualifications:

Required:

• RN license, Compact Multi State
• BSN or ADN
• Strong medical terminology/pharmaceutical knowledge.
• Excellent written/verbal communication.

Preferred:

• 2+ years RN experience.
• Contact center/triage experience.
• EHR experience

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.