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Referrals Coordinator - Spanish Bilingual

Posted: June 24, 2024
Salary:Up to US$19.00 per hour + Medical/ Dental/ Vision/ PTO/ 401K
Location:Los Angeles
Job type: Permanent
Discipline:Care Management
Work Location:On-site

Job description

Medix is looking to hire a Spanish Bilingual Referral Coordinator to join a well-established non-profit community health center in Los Angeles, CA 90033.

The referral coordinator maintains and updates the status of incoming, outgoing, and internal referral orders created by Providers with electronic tracking processes within the clinic's

Electronic Medical Record (EMR). Performs appropriate documentation, prepares medical forms such as progress notes, labs, radiology reports, procedure reports, and other related material with accuracy when coordinating the authorization request process of referrals. Coordinates quality continuity of care and treatment based on the Provider orders to ensure patient safety in a timely manner.


  • The referral coordinator works in collaboration with assigned providers, medical staff, medical offices, specialists, referral coordinators and other programs and agencies such as: IPAs, DHS eConsult, EWC, BCCTP, and/or others.
  • Answer and screen Referral Department phone calls, messages, correspondence, and queries.
  • Maintains and updates the status of incoming, outgoing, and internal referral orders created by Providers with electronic tracking process on an ongoing basis within the EPIC EMR referrals module.
  • Process assigned Provider Referral Orders based on linked services and/or programs such as MHLA, EWC, Fam Pact, BCCTP, health plans, Medi-Cal, Medi-care and/or other products, records, and Referral procedure and/or specialty with diagnosis and notes generated by the ordering Provider.
  • Performs Tracking of Authorizations, generates, sends correspondence, and referral notification updates through approved EPIC electronic Referral Letter templates, WELL App messages, mail, secure email, fax, assigned eFax account, telephone encounters, IPA portal inquires, eConsult messaging system, and EWC DETEC.
  • Flags Referral Order deficiencies and notifies provider and appropriate personnel.
  • Assist with translation when necessary.
  • Provides Breast and Cervical Cancer diagnosis, screen date, diagnosis date, screened by, and diagnosed by information based on ordering provider referral order to back office, front office, and eligibility staff prior to their portion of coordination of the enrollment and application process for a variety of programs.
  • Notify Referrals Manager and Informatics Specialist regarding issues of connectivity and when an external provider/POS needs to be added and/or updated within the EPIC Referral Module.
  • Establishes and maintains courteous, cooperative relations when interacting with all agencies, patients, clinic and department personnel, and the public.
  • Provides coordination of appointment services, tracking, reports, and notifications.
  • Attend in-services and/or training.
  • Performs clerical duties as assigned.
  • Ability to move/lift up to 15 pounds.
  • Other duties as assigned.

Requirements / Experience

  • High School diploma required. College degree preferred or equivalent of three years health care professional experience
  • Experience with the usage of Electronic Medical Records Systems.
  • Spanish bilingual.


  • Monday- Friday 8:00 -5:00 pm

Pay range: