Referral Coordinator

Referral Coordinator

Essential Functions:

Referral Management (60% of time):

• Manage referrals received via universal fax number.
• Review all referrals for accurate assignment.
• Serve as a liaison to outside referral source teams.
• Task referrals to the appropriate division for scheduling.
• Contact patients to gather additional information for managing unassigned and unsupported specialties referrals.
• Perform other referral-related duties as assigned.

Administrative Support & Tracking (40% of time):

• Quarterly update referral roster list in Allscripts Practice Management (APM) for all referral sources.
• Complete Grand Rounds Credentialing updates.
• Update OCC roster on providers, fellowship-trained specialties, accepted conditions, HCA/Centura affiliations, and clinic locations.
• Audit APM for accuracy in registering referral patients.
• Audit timeliness of consult notes sign-offs.
• Document STAT and ASAP referrals Diagnosis & HPI for CMO review.
• Monitor monthly referral distribution between MA vs. FFS.
• Compile referral tracking reports for divisions, board meetings, and committee meetings.
• Perform other administrative support and tracking duties as assigned.

Salary & Benefits:

• $20-$22/hour
• Health Benefits - We offer medical, dental, and vision to our talent.
• Retirement Benefits - We offer a 401K program to talent once they have been working for a minimum of 6 months. The 2 enrollment dates are 1/1 and 7/1 - enrollment can only occur on those dates.
• Paid Sick Leave - Talent may accrue up to 10 days annually at an accrual rate of 1 hour for every 30 hours worked.

Requirements:

Required Qualifications and Skills:

• Knowledge of medical office procedures and terminology.
• 1 year of direct patient interaction/experience in a medical, insurance, or healthcare-related industry.
• Strong organizational skills.
• Proficiency with commonly used office software.
• Previous experience working with an EMR system.
• Knowledge of HIPAA regulations.
• Strong customer service focus and willingness to problem solve.
• Highly detail oriented with excellent follow-through.
• Strong and clear written and verbal communication skills.
• Possesses a high degree of self-motivation and produces high-quality work with minimal supervision.

Preferred but not required:

• Previous orthopedic practice experience.
• Working knowledge of AllScripts and/or Phreesia.

Working Conditions:

• Constant viewing of computer monitor, mousing, and typing.
• Able to stoop, lift, carry, and push/pull 10 pounds or more.
• Hours of business are Monday - Friday from 8:00 a.m. to 5:00 p.m.
• Occasionally, early, late, and overtime hours may be required.

Deadline to Apply: July 23rd, 2024