Position: Radiology Scheduler

Shift: Mon-Fri 9am-5:30pm

The Patient Access Scheduler II is a first line representative of Radiation Oncology Services and provides assistance for the proper functioning of the department including processing of new orders, authorization requests, report distribution, scheduling of all Radiation procedures, examinations and follow up appointments. The position utilizes all computer systems relevant to job duties, interacts with patients, physicians, customers and all other persons who present to the Radiation Oncology center. This position is accountable for maintenance of patient records that apply to the Radiation department and order entry of scheduled patients, following up that reports are sent to physician offices as requested. In addition, performs Radiation department scheduling for all procedures and exams utilizing all computer and telephone systems necessary for this function.

Essential Functions and Responsibilities of the Job

• Maintains Service Excellence with patients, visitors, and other staff members.
• Maintains a neat, organized work environment according to specific work related supplies and reference material locations.
• Collects and compiles accurate information for hospital records and for timely reimbursement.
• Coordinates scheduling to ensure proper time, personnel and location.
• Registers, verifies and updates patient information in Epic in a timely and accurate manner.
• Evaluates incoming information received (either by FAX, mail, courier, patient or other customers) and properly distributes or acts upon the information received in a timely and efficient manner.
• When processing orders, follows up for incomplete orders, unclear orders or doctor's request to call patient.
• Follows up on orders not scheduled to increase revenue, prioritizes job functions to increase productivity and provide better service for all customers.
• Provides verbal or written instructions and education for patient or significant others as needed and as appropriate.