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Provider Service Representative

Posted: October 23, 2023
Salary:US$17 - US$23 per year + Health, vision, dental, PTO and 401k
Job type: Contract
Work Location:On-site

Job description

Exciting new insurance provider or member service representative role- are you looking for a health insurance call center role? We are currently hiring a Provider Services Representatives and Memeber Services Representatives! See details below and apply now if interested!
Please note: this role is 3-6 months in person training in Richmond OR Virginia Beach then remote

Member/ Provider Services Representative

Position: Provider Services Representative
Location: Virginia Beach or Richmond hiring classes

Hours: Training: M-F 8am-5pm in person (3-6 months). After Training: 8am-8pm (8 hours within there). Can work remotely after training.

Overview: Call Center environment where you will responsible for developing and maintaining positive relationships with providers. Duties include, but are not limited to; Able to answer questions about (member services) eligibility/benefits/admin, claims inquiries and (provider services) claims inquiries, authorizations, appeal status, eligibility etc. Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education. Handle (average) 50-70 inbound calls daily.
  • 2 years in healthcare setting
  • 2 years with experience in health insurance plans
  • 1 year in call center experience
  • Know basic computer skills
  • Stable internet connection
  • Energetic and Empathetic
  • Need to be Flu Vaccinated (we can get this set up for you)
  • High school diploma/ GED


Supplemental medical, Dental, Vision coverage

Term life Insurance plan

PTO accrual


Member / Provider Services Representative

Apply now!