Prior Authorization Team Lead

• Team Management: Supervise and guide a team of 8-10 pharmacy technicians, ensuring they perform their
  duties efficiently and effectively. Schedule and assign daily tasks to pharmacy technicians based on workload and priorities. Monitor team performance, provide feedback and coaching to enhance individual and group productivity. Oversee attendance and ensure compliance with all pharmacy's attendance policies.
• Payroll Management: Collaborate with HR and relevant departments to manage payroll processes for the pharmacy technician team accurately and timely.
• Key Performance Indicators (KPIs); Collaborate with leadership to set and track key performance indicators for the pharmacy technician team to measure productivity and identify areas for improvement, ensuring client service levels are met. Develop strategies to achieve and exceed KPI targets, driving overall team performance.
• Coaching and Development; Provide ongoing coaching and mentorship to pharmacy technicians to support their professional growth and enhance their skills.
• Conduct performance evaluations and develop performance improvement plans when necessary.
• Onboarding New Clinics; Collaborate with the leadership to onboard new clients, ensuring a smooth integration process and providing necessary support.
• Patient Escalation; Act as an escalation point for patient and client related issues, ensuring prompt resolution and exceptional customer service.
• Face of Cloud Rx to the Clinics; Serve as the primary point of contact for clients, fostering strong relationships and addressing any concerns or inquiries promptly.
• Queue Management: Monitor prescription queues to optimize workflow and ensure prescriptions are processed efficiently.

• Opportunities for growth
• Growing organization
• Positive team culture

• High school diploma or equivalent.
• Certified Pharmacy Technician (CPhT) license or equivalent certification.
• 2+ years of "Supervisor/Lead" experience
• Prior Authorization experience/expertise

• Bachelor's Degree
• Experience with "Pioneer" (Pharmacy software)
• Retail Pharmacy experience

• Excellent communication and interpersonal skills.
• Ability to manage and prioritize tasks in a fast-paced environment.
• Detail-oriented with a focus on accuracy and quality.
• Proficient computer skills, including experience with pharmacy software systems.

Schedule/Shift

M-F: 8am to 5pm

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.