Pharmacy Technician

Are you in the job market and seeking a role in customer service? Medix is hiring Pharmacy Technicians for a well known establishment in Orlando, Florida!

Location: Orlando, Florida

Schedule: Monday - Friday, 40 hour work weeks, scheduled anytime between 8am - 9pm

Pay: $19 per hour

Responsibilities:

• Phone Communication:
• Follow scripted guidelines to ensure consistent and accurate information delivery.
• Manage inbound and outbound calls efficiently, adhering to call center protocols.
• Refill Eligibility Assistance:
• Determine and confirm patients' eligibility for prescription refills.
• Prior Authorization Support:
• Assist with obtaining and processing prior authorizations as required.
• Patient Coordination:
• Connect with patients to gather necessary information before transferring calls to the nurse or pharmacy on duty.
• Call Management:
• Handle a call volume of 8-10 calls per hour, depending on call volumes and patient needs.
• Meet or exceed Service Level Agreements (SLAs) related to call handling and resolution.
• Collaboration:
• Work closely with Patient Care Coordinators (PCCs) and other team members to ensure seamless patient service.

Requirements:

• High School Diploma or Technical School Diploma
• Strong communication skills, both verbal and written.
• Ability to follow scripts and protocols accurately.
• Experience in a call center or customer service role is preferred.
• Basic understanding of refill processes and prior authorization procedures.
• Capability to manage high call volumes and multitask effectively.

Other Information:

• This is a contract to hire role
• 3 weeks of training from 8am to 5pm, no time off is allowed during this time
• Great benefits offered as a full time employee!

Interviews are taking place now - apply today!