Position: Pharmacy Inbound Care Coordinator

Pay: $19-21/hr depending on experience

Location: Chesapeake, VA 23320

Schedule: 8:30am - 5:00pm

The Pharmacy Inbound Care Coordinator will be responsible for providing service for inbound pharmacy phone calls and/or placing outbound patient refill calls and assisting the patient through the entire refill process. This role will be responsible for some or all of the below types of activities: responding to patient requests and inquiries regarding prescription drug plan coverage and fulfillment through the pharmacy; status checks on prescriptions; assists pharmacies to properly adjudicate electronic prescription drug claims and resolve adjudication error messages; responsible for providing knowledgeable and courteous customer assistance and response to members, providers, and pharmacy team member inquiries; serves as a point of contact between patients, pharmacy, liaisons, clinical providers, and various internal functional areas.

Key Responsibilities:

• Answer, resolve and triage inbound inquiries.
• Make outbound patient refill phone calls and complete the patient refill request.
• Coordinate medication refills including data entry and pharmacy claim adjudication
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Manage, organize, and update relevant data using database applications.

Experience/Requirements:

Required Licensure/Certification:

• We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician.
• Nationally certified as a CPhT or equivalent is strongly preferred but not required.

Experience and Education Requirements:

• 1+ years of Pharmacy Technician experience strongly preferred but not required

Skills: Strong interpersonal communication skills, exceptional phone skills, comfortable with proactively engaging patients telephonically, comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs

Traits: Organized, high-integrity, high accountability, attention to detail, dependable, quality focus, empathetic, good listener/communicator, collaborative, consistently arrives to work on-time with minimal unscheduled time off

Other: Energetic, highly motivated, team player with strong personal and communication skills, ability to sit and/or stand with focus at a workstation for a long period of time; discretion and confidentiality essential as position deals with highly sensitive and private data